In today’s forklift truck market, we regard service support and customer care as crucial to the overall success of our business. Through
inward investment, we have developed the skills and systems required to offer the highest levels of support to all our customers.

Any company looking to purchase or hire a forklift needs to consider a range of factors, as
well as the product and the price…
•    can this company look after me if a problem occurs?
•    who will manage the servicing?
•    what about preventative maintenance?
•    what if my requirements change?

At Genesis we provide high quality preventative maintenance and breakdown cover from our Huntingdon service centre. We operate a large team of experienced field engineers who have fully equipped service vans to keep our first time fix rate as high as possible.

The Field Service Controller guides the team, operating the Service Management System (SMS) and enabling us to pre-book services and deploy engineers more efficiently. This system has proved invaluable, allowing us to improve call out time and response time on all our
service and breakdown calls.

Our SMS provides a complete overview of all current and ongoing service jobs and can also provide a variety of reports to customers including:
•    Servicing schedules
•    Breakdown calls per
site
•    Breakdown calls per truck
•    Uptime/Downtime analysis
•    Complete cost per truck
•    Complete cost per site
•    Cost audit over a given time period
•    Field Engineers with handheld PDA system – increasing efficiency and reducing paperwork

So, whether you are a one truck user or fleet operation, we have the capabilities to provide superb service back-up and activity reports, giving you the ability to control your true materials handling costs.

With over 80 models available in the UK, from 1.3 to 3.0  tonnes, electric models and 1.5 to 16 tonnes for engine trucks, Doosan is rapidly becoming the name to watch in the materials handling market.

The Doosan equipment is recognised for quality, reliability and strength. An example of just a few standard features:

Oil cooled disk brakes provide excellent long term response, in any application – wet or dry. The sealed system also means there’s minimal maintenance and cost.

Integrated sideshift is another standard Doosan feature usually offered by competitors as a costly extra. Greater vision and minimal capacity
deration means that a lower cost Doosan machine can often be found in places the other trucks can’t reach!

Comprehensive 3 Years manufacturer’s warranty. Doosan’s own research suggests that their machines offer the lowest lifetime costs. Despite this, the company still offers one of the best warranties around, giving even greater peace of mind. The warranty comes as standard covering parts and labour.

Operations Manager Rob Carlyon was on hand at Claxton’s main base in Great Yarmouth to receive the new machine, and was extremely pleased with their new truck.

Designed and built at their special facility in Germany, and with a host of new features, the LEKF 20 aims to deliver high levels of productivity, technical simplicity and great value for money, whilst sticking to the Doosan belief of simple, powerful products with great performance.

“The key to order picking is the ease of operation along with the comfort and safety of the operator, and the LEKF 20 really delivers.” Said Wolfgang Dittmer, Managing Director of Doosan Logistics Europe.

The compact chassis design allows for easy manoeuvrability and better access, whilst the responsive electronic steering and ergonomic tiller arm makes for a superior driving experience for the operator.

New pedestrian buttons, featured on the side of the truck, allow the truck to travel forwards and backwards without assistance, allowing the operator to place stock on the pallets without having to continuously get on and off the truck, providing an economical solution and increased productivity.

An innovative ‘presence sensing footplate’ allows for constant safety monitoring. By sensing when as person is stood on the order picker the device prevents the inadvertent operation of the tiller arm unless there is an operator on the truck.

Said Wolfgang, “Up to 90 per cent of our equipment components are manufactured on our site, so when the UK market called for a specific product feature we were able to redesign the specification in the model to provide a bespoke product for their specialist applications.”

Located on the outskirts of Berlin, the warehouse manufactures a range of equipment, complete with electronic AC systems, traction control and modern energy management, aimed at the air cargo, beverage and freight forwarding industries, as well as the general warehousing sector.

Unlike many manufacturers, the German facility produces much of its warehouse equipment entirely from scratch. Workers are highly skilled in the design and manufacture of products and have vast engineering and fabrication experience. Due to this unique and rare approach, added care and diligence can be taken in adding modified features to individual trucks.

Doosan UK sales manager, Paul Watson believes Doosan’s understanding of the fundamental changes in the market place are key to the success of their products.

Said Paul: “It’s been a strong year for Doosan so far and we are extremely proud of our brand which has been built on the belief of providing rugged, reliable yet simple machines. The introduction of the low level order picker demonstrates our commitment to developing our product range, and providing our customers with a real alternative in the forklift market.”

Over 100 Doosan models are available in the UK from 1.5 to 16.0 tonnes (IC models) and 1.3 to 5.0 tonnes for electric models plus the latest warehouse range of pallet trucks, stackers, order pickers and reach trucks.

We understand that allocating your available funds to a new forklift may not be the best use of your money and can certainly overcome budget restrictions, like getting CAPEX approved, we know is not easy and many businesses are choosing finance options as the most economical option for their company.

Monthly or quarterly fixed costs makes budgeting for the next 3 or 5-years easy.

Contract hire options are off-balance sheet and are separate to bank borrowing, so won’t affect your available credit and can, for certain companies, be tax efficient..

Ask your local Doosan representative to discuss your options with you.

Managing your fleet with a vehicle management system creates many significant, proven benefits.

Doosan Fleet Management options will help you increase productivity and create visibility of vehicles and their operators, improve safety and reduce operating costs.

Restricting and monitoring who is allowed to drive your machines, especially if the general public is allowed near your forklifts can be managed with simple, cost effective Access Control System like Keypad Pin Codes or Swipe Card systems. Accountability is key and these entry level systems have been proven to dramatically reduce anonymous damage costs not just to the forklifts but also your products, racking and other vehicles.

For fleet managers, we understand that you can’t keep an eye of every piece of materials handling equipment across your depot or sites every minute of every day, so we can offer you solutions to make your department more cost efficient. Utilisation and performance data, maintenance schedules, daily checks and tracking of vehicles can all be done remotely and accessed from your computer screen.

For more information on any of these systems, please contact your local Doosan representative who will be happy to help.

Our used forklifts have been sourced from our own contract hire and rental fleets. This means that the history of each truck is known and will have been meticulously maintained by specialist engineers

All will under-go a comprehensive refurbishment program and will come complete with a current Thorough Examination certificate and a warranty.

Short term hire is an ideal way to meet heavy or seasonal demands without putting a strain on the balance sheet. For companies looking for longer term solutions, there are many advantages of contract hire – not least of which is the ability to fix the cost of the total cost throughout the term of the agreement.

Length of agreement can vary from 24 months to 72 months. We can supply new or reconditioned forklifts to meet your specific needs, for a fixed price monthly rental cost. The rental will include all the servicing, general maintenance and breakdown costs.

Key to rental’s growth in popularity is flexibility:

• no capital outlay
• no maintenance worries
• rapid availability

Our dealer network has a largest fleet of rental trucks at their disposal, allowing you the opportunity to hire a wide range of top quality forklifts at lower prices.

Because rental packages are available with full maintenance included, you can be certain of your total costs, even when you’re uncertain of your future requirements.

So whether you are plugging a gap, trialling a new machine or providing temporary cover during maintenance periods – short term rental could be the answer.

And don’t forget, all kinds of equipment is available, including gas, diesel and electric forklifts, pallet trucks, reach trucks and attachments.

One of the main advantages of short term hire is that companies who have seasonal variations in business level have the option to off-hire with just one week’s notice.

Whatever your needs, you can hire your machine over any time period with superb finance and maintenance packages. Please contact our dealers’ rental departments for further information or make an enquiry here.

Our parts availability and first time pick rate consistently runs at over 95% and we are supported by our European and Korean parts centres for emergency and very slow moving items.

Our aim is to supply genuine Doosan parts at the best possible prices with industry leading levels of availability, to make sure the total cost of ownership of your Doosan machine will be less than all of our competitors.